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Privacy Policy Web Feat Multimedia Inc. ("WebFeat") adheres to the privacy regulations as laid out in the Federal Privacy Act and the Personal Information Protection and Electronic Documents Act ("PIPEDA") and any other Provincial Statutes. As WebFeat hosts customer data on behalf of our Clients, this data remains the exclusive property of our Clients. Unless we have explicit authorization to do so on behalf of our Clients, we do not rent, trade, or otherwise disclose client data in any format (electronic or other) to any of our other Clients, nor to any third party — individual, company or organization. It is the exclusive responsibility of the Client to ensure that each of the customer records contained within their data set was consented to be collected for the purpose(s) intended as detailed in the section of the Federal Act and in PIPEDA covering the collection, use and disclosure of personal information. By hosting customer data on behalf of our Clients, we are also bound by the same legislation. Our privacy policy has been written in an easy to read and understandable format, and consists of the following sections:
Your privacy is important to us! WebFeat is committed to respecting your privacy through the protection of your Personal Information. As the collection of information is facilitated through technological advances such as the Internet, we have re-established our commitment to protecting your Personal Information. The following outlines our pledge to you:
WebFeat has always been, and will continue to be, committed to maintaining the accuracy, confidentiality and security of your Personal Information. As part of this commitment, we have adopted the 10 Principles established by the Canadian Standards Association's Model Code for the protection of Personal Information. These principles form part of the Personal Information Protection and Electronic Documents Act (PIPEDA or "the Act"), which establishes rules governing the collection, use and disclosure of Personal Information by the private sector. Our 10 Privacy Principles: 1. Accountability: Every business is responsible for the Personal Information under its control and is required to designate a "Privacy Officer" who is accountable for compliance with the Privacy Legislations. WebFeat’s Privacy Officer is: e: sgiles@webfeat.com 2. Identifying Purposes: We will recommend to our Clients a clear Disclosure Statement, identifying the purposes for which Personal Information is collected, either before or at the time of collection. 3. Consent: We will recommend to our Clients methods for obtaining compliant consent and only collect, use and disclose your Personal Information on direct instruction from our Clients, except where otherwise required by law. 4. Limiting Collection: We always advise our Clients to limit the collection of your Personal Information to only those details that are necessary for the purposes identified. 5. Limiting Use, Disclosure and Retention: Your Personal Information will only be used or disclosed, by WebFeat, for the purpose for which it was collected, unless you have otherwise consented, or when it is required or permitted by law. We will only retain your Personal Information for the period of time required to fulfill the purposes for which it was collected. 6. Accuracy: We strive to keep Personal Information managed on behalf of our Clients, as accurate, complete and up-to-date as possible. 7. Safeguards: We will protect the Personal Information with security safeguards appropriate to the sensitivity of the information. We use industry standard data safeguards (for example, firewalls, restrictive access) for all Personal Information entrusted to our management. 8. Openness: Information about our policies and practices relating to the management of your Personal Information will be made readily available to you through our Privacy Officer, following written Client consent. 9. Access: With written Client consent, Client customers can contact our Privacy Officer directly about the existence, use and disclosure of their Personal Information, managed on behalf of our clients and stored within our databases. You have the right to challenge the accuracy and completeness of your information, and to amend or delete it as necessary. 10. Challenging Compliance: Should you have concerns about your Personal Information managed by WebFeat, you should present your concerns to the Client Privacy Officer. You should expect to have your concerns dealt with in an expedient manner including access to your Personal Information, which you can have amended if required, or have deleted. Personal Information is broadly defined as information about an identifiable individual, but does not include the name, title, business address, or telephone number of an employee of an organization. Managed data with personal identifiers removed, so that it is impossible to determine the identity of the person to whom the information relates, is not considered Personal Information. Personal Information Managed by WebFeat We manage Personal Information on behalf of our Clients. The type of information we usually manage and maintain may include (but may not be limited to) your:
It is always your choice whether or not you consent to the Client instructing us to manage your Personal Information. However, a decision to withhold certain, or all, Personal Information may restrict or prevent us from providing the services to you as instructed by our Client. How Your Information May Be Used Our Clients' Relationship with You Is Important to Us We pride ourselves on our ability to create and maintain leading communication systems and services that enable our Clients to have ongoing communication with you on value added services, and to establish long-lasting relationships with you that will grow and change to meet your needs. Your Personal Information may be used to:
Your Personal Information may also be used to create statistics about our Client's business. The statistics that we provide our Clients typically do not contain any information that would identify you personally. You Can Choose Not to Receive Direct Marketing Using our services, our Clients may inform you about products or services by mail, telephone or other means. If you do not wish to receive direct marketing, simply contact our Client directly, and tell them that you do not wish to be contacted in a particular manner. Your Personal Information will not be used or disclosed without your consent, except where required or permitted by law. We will not sell or share your Personal Information to any organization, for any purpose, except on prior written direction from our Client. The cornerstone to protecting your privacy is consent. We only collect, use, and disclose your Personal Information on direct instructions from our Client, except where otherwise permitted by law. Our Clients are legally obligated, through a contractual agreement with us, to ensure that consent has been gathered for the Personal Information managed by us on their behalf, in an effective and compliant manner. You may choose not to provide your Personal Information. However, if you make this choice our Client may not be able to provide you with the product, service or information that you requested or that could be offered to you. Withdrawing Consent You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw your consent, simply contact the Client and advise them of what Personal Information you no longer wish stored. Security and Disclosure of Your Personal Information What Safeguards Do We Have in Place? We know you are concerned about the security of the information provided to us. To address this concern, we have developed processes and procedures to keep your Personal Information safe and secure. We have appropriate safeguards in place, which include: Physical: Locked filing cabinets Technological: Password-protected computers/files, firewalls and encryption of sensitive data Organizational: WebFeat associates are trained in the importance of safeguarding your Personal Information from loss and unauthorized access Disclosure of Your Personal Information: We will only use and disclose your Personal Information to fulfill the purposes for which it was collected, or as may be required by law. Also, we will keep your information only for as long as it is needed to fulfill the purposes for which it was collected. We also have contractual agreements ( Transfer for Processing ) in place with our third parties who may come into contact with your Personal Information as a result of performing the services on behalf of our Clients. These contractual agreements prohibit our third parties from using, processing, storing, retaining or disclosing that information other than for the purpose for which they have been retained with written consent by our Client. Access to and Changing Your Personal Information Accessing Your Personal Information You may access and verify your Personal Information and find out to whom we have disclosed it by contacting and requesting the information from the Client. It is likely that the Client will require specific information from you to verify your identity, before passing the request onto us. Once we have written consent from the Client to disclose information to you, we can provide you with the Personal Information we hold. There may be instances when we will not be able to provide you with the Personal Information that you request. Examples are if the Personal Information:
Changing your Personal Information We are committed to striving to maintain the accuracy of your Personal Information for as long as it is being used for the purposes that the Client has identified. To help the Client and us keep your Personal Information up-to-date, we encourage you to notify the Client of inaccuracies or corrections as often as you wish. Notification of changes such as your address or telephone number from the Client will help us provide you, through the Client, with the best possible service. If you identify any incorrect or outdated information requiring amendment, please contact the Client Privacy Officer directly. They may ask you to put your request for a correction in writing. Once we receive written consent, including the requested amendments, we will make the proper changes and, upon your request, provide you with a copy of the corrected information. If you have questions, concerns, or complaints about the privacy of your Personal Information managed by us on behalf of our Clients, you may contact us at the address listed below. We will inform our Client of your complaint, and jointly, we will contact you to assist you in resolving the situation. If a complaint is found to be justified, appropriate measures will be taken including, if necessary, amending our practices and procedures. Please write to: |